In Case of Errors or Questions About Your Electronic Transfers
Telephone us at (800) 431-1567 or (402) 528-3223 or write us at PO Box 100, Beemer, NE, 68716, as soon as you can , if you think your statement or receipt is wrong or if you need more information about a transfer on the statement. We must hear from you no later than 60 days after we send you the FIRST statement on which the error or problem appeared.
We will investigae your complaint and will correct any error promptly. If we take more than 10 business days to do this (5 business days if the transfer involved a point-of-sale transaction and 20 business days if the transfer involved a new account), we will credit your account for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation.
In Case of Errors or Questions About Your FCB Creditline.
If you think your FCB Creditline bill is wrong, or if you need more information about a transaction on your bill, write us at PO Box 100, Beemer, NE, 68716 as soon as possible. We must hear from your no later than 60 days after we send you the first bill on which the error or problem appeared. You can telephone us, but doing so will not preserve your rights. In your letter, give us the following information:
You do not have to pay any amount in question while we are investigating, but you are still obligated to pay the parts of the bill that are not in question. While we investigate your question, we cannot report you as delinquent or take any action to collect the amount you question. The charge in question may remain on your statement, and we may continue to charge you interest on that amount. But, if we determine that we made a mistake, you will not have to pay the amount in question or any interest or other fees related to that amount. We can apply any unpaid amount against your credit limit.
Your finance charge is computed by multiplying your closing principal balance for each day by the daily periodic rate and adding the daily results during the billing cycle together. You may calculate the daily periodic rate for any day by dividing the annual percentage rate for that day by 365. The closing principal balance for each day will be determined by adding all advances made and deducting all payments received from the opening principal balance. The finance charge will accrue from the date of each advance. The periodic rate in effect may vary in accordance with your FCB Creditline Agreement.
1. The Service.
In consideration of the Online Banking services ("Services") to be provided by First Community Bank ("Bank"), as described from time to time in information distributed by BANK to its customers. In the agreement, "Customer" refers to the person(s) subscribing to or using the Service. The Customer agrees as follows: You may use a Personal Computer ("PC") or web based phone through an Internet connection to obtain account balances and transaction information. You may also use your PC or web based phone to obtain statements on your accounts and to transfer money between your accounts. However, transfers from your savings and Money Market accounts are considered pre-authorized transfers, and pre-authorized transfers are limited to six (6) per monthly statement cycle by federal regulators. By subscribing to the Service or using the Service to make any payments to a third party, you agree to the terms of the Agreement.
2. Your Access ID and Password.
Each individual who has access to Online Banking, including each individual named joint accounts, must designate an access ID and password. Your access ID and password must be a minimum of 6 characters, which must consist of at least one letter and one numeric character. The letters are case sensitive. For example, if you enter your password as: 1234abc you cannot use 1234ABC. It is recommended that you change your password periodically to enhance security. Your access ID and password are sensitive personal data. You should select an access ID and password that are hard to guess. They should not be based on your name, address, or other personal information.
3. Delivery of Your Transfers.
You may schedule transfers between your First Community Bank accounts to be initiated on the current business day, on a future date, or on the same date of each month, subject to the restrictions in the Agreement. Although you can enter transfer information through the Service twenty-four (24) hours a day, seven (7) days a week, transfers can be initiated only on business days. Funds will be deducted from your Account on the business day on which a transfer is to be "initiated." This date is referred to in this Agreement as the "Transaction Date." If you direct the initiation of a transfer to occur on a day other than a business day, it will be initiated on the following business day.
4. Recurring Transfers.
Recurring transfers are those made for the same amount and are made on a weekly, bi-monthly, monthly basis, etc. Once started, recurring transfers will be made automatically until you tell us to stop or cancel the transfer on-line and we have a reasonable opportunity to react.
5. Our Liability for Failure to Complete Transactions.
If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we might be liable for some of your losses or damages. However, there are some exceptions. We will not be liable for instance:
a. If, through no fault of ours, you do not have enough money in your account to make the transfer;
b. If the money in your account is subject to legal process or other encumbrances restricting transfer;
c. If the transfer would go over the credit limit on your overdraft line (if any);
d. If the system was not working properly when you started the transfer;
e. If circumstances beyond our control (such as flood or fire or systems failure) prevent the transfer, despite reasonable precautions that we have taken.
6. Canceling a Transfer.
You may use your PC to cancel a transfer up to 6 p.m. (CST) on the business day your transfer is scheduled to be initiated ("Transaction Date"). There is no fee for canceling a transfer online.
All payments, transfers, and/or fees made with the Service will appear on your monthly Account statement. The Payee name, payment amount, and date of the payment will be shown for each payment made through the Service during that month.
Fees for Services shall be payable in accordance with a schedule of charges as established and amended by BANK from time to time. Charges shall be automatically deducted from customer's Account, and BANK shall provide to Customer monthly notice of such debit(s) on your statement.
You are solely responsible for the equipment (including your personal computer and software) you use to access the Services. We are not responsible for errors or delays or your inability to access the Services caused by your equipment. We are not responsible for the cost of upgrading your equipment to stay current with the Services nor are we responsible, under any circumstances, for any damage to your equipment or the data resident thereon.
10. Business Days/Hours of Operation
Our business hours are 8 a.m. to 5 p.m. (CST), Monday through Friday, 9 a.m. to 11 a.m. (CST), Saturday, except bank holidays. Although payments and transfers can be completed only on business days, the Service is available 24 hours a day, seven days a week, except during maintenance periods.
If you have elected to receive your statements electronically and at a later date would like to begin receiving a paper statement, please notify
First Community Bank,
201 Main Street, PO Box 100
Beemer, NE 68716.
12. Notice of Your Rights and Liabilities.
Security of your transactions is important to us. Use of the Services may therefore require a PIN or password. If you lose or forget your PIN or password, please call 402-528-3223 during normal business hours listed above. We may accept as authentic any instructions given to us through the use of your password or PIN. You agree to keep your PIN and password secret and to notify us immediately if your PIN or password is lost or stolen or if you believe someone else has discovered your PIN or password. You agree that if you give your PIN or password to someone else, you are authorizing them to act on your behalf, and we may accept any instructions they give us to make transfers or otherwise use the Services. Online Banking Services enables you to change your password; we recommend that you do so regularly. We may be liable for certain security breaches to the extent required by applicable law and regulation. We do not assume any other liability or otherwise guarantee the security of information in transit to or from our facilities. Please note that we reserve the right to (1) monitor and/or record all communications and activity related to the Services; and (2) require verification of all requested transfers in the manner we deem appropriate before making the transfer (which may include written verification by you. You agree that our records will be final and conclusive as to all questions concerning whether or not your PIN or password was used in connection with a particular transaction.
If any unauthorized use of your PIN or password occurs you agree to (1) cooperate with us and appropriate law enforcement authorities in identifying and prosecuting the perpetrator; and (2) provide reasonable assistance requested by us in recovering any unauthorized transfer or funds.
Tell us AT ONCE of you believe your PIN or password has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum line of credit). If you tell us within two (2) business days, you can lose no more than $50. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your PIN or password, and we can prove we could have stopped someone from using your PIN or password without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within sixty (60) days after the statement was mailed to you you may not get back any money you lost after the 60 days if we can prove that we could have prevented someone from taking the money if you had told us in time. If you believe your PIN or password has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call 402-528-3223 during normal business hours listed above. WE CANNOT ACCEPT NOTIFICATION OF LOST OR STOLEN PINS OR PASSWORDS OR UNAUTHORIZED TRANSFERS VIA E-MAIL.
13. Errors and Questions.
In case of errors or questions about your electronic transfers, telephone us at 402-528-3223, 8 a.m. – 5 p.m. (CST), Monday through Friday, or write us at:
First Community Bank
Attention: Electronic Banking Department
PO Box 100
Beemer, NE 68716
as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared. You will need to:
a. tell us your name and account number (if any).
b. describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information; and
c, tell us the dollar amount of the suspected error.
If you tell us verbally, we may require you send us your complaint or question in writing within ten (10) business days following the date you notified us. We will determine whether an error occurred within ten (10) business days (twenty (20) business days if the notice of error involves an electronic fund transfer to or from the account with thirty (30) days after the first deposit to the account was made) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (twenty (20) business days if the notice of error involves an electronic fund transfer to or from the account within thirty (30) days after the first deposit to the account was made) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.
If we determine there was no error, we will reverse the previously credited amount, if any, and we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the document that we used in our investigation.
14. Disclosure of Account Information to Third Parties
We may disclose information to third parties about your account or the transaction you make:
a. where it is necessary for completing transactions or resolving errors involving the Services; or
b. in order to verify the existence and condition of your account for a third party, such as a credit bureau or a merchant; or
c. in order to comply with government agency rules, court orders, or other applicable law; or
d. to our employees, service providers, auditors, collection agents, affiliated companies, or attorneys in the course of their duties and to the extent allowed by law; or
e. if you give us your permission.
15. Authorization to Obtain Information.
You agree that we may obtain and review your credit report from a credit bureau or similar entity. You also agree we may obtain information regarding you Payee Accounts in order to facilitate proper handling and crediting of your payments.
We reserve the right to terminate the Services, in whole or part, at anytime with or without cause and without prior written notice. In that event, or in the event you hive us a termination notice, we may (but are not obligated to) immediately discontinue making previously authorized transfers, including recurring transfers and other transfers that were previously authorized but not yet made. We also reserve the right to temporarily suspend the Services in situations deemed appropriate by us, in our sole discretion, including when we believe a breach of system security has occurred or is being attempted. We may consider repeated incorrect attempts to enter your PIN or password as an indication of an attempted security breach. Termination of Services does not affect your obligations under this Agreement with respect to occurrences before termination.
17. Limitation of Liability.
Except as otherwise provided in this Agreement or by law, we are not responsible for any loss, injury, or damage whether direct, indirect, special or consequential, caused by the Service or the use thereof or arising in any way out of the installation, operation, or maintenance of your PC equipment.
No waiver of the terms of this Agreement will be effective, unless in writing and signed by an authorized officer of the BANK.
You may not transfer or assign your rights or duties under this Agreement.
20. Governing Law.
The laws of the State of Nebraska shall govern this Agreement and all transactions hereunder. Customer acknowledges that he/she has reviewed this Customer Agreement, understands the terms and conditions set forth herein, and agrees to be bound hereby.
We can change a term or condition of this Agreement by mailing or delivering to you a written notice at least thirty (30) days before the effective date of any such change. We do not need to provide you with any prior notice where an immediate change in the terms or conditions of this Agreement is necessary to maintain or restore the security of our system or an account. However, even in these cases, if the change is to be permanent, we will provide you with a notice of the change with the next regularly scheduled periodic statement we send you, or within thirty (30) days, unless disclosure would jeopardize the security of our system or an account. Notices mailed or delivered to you under this paragraph will be considered effective if mailed to the most recent address we show for you in either our checking or savings account records, or e-mail address in which you agreed to receive such notices and/or disclosures.
Customer, in consideration of being allowed access to the Services, agrees to indemnify and hold the BANK harmless for any losses or damages to the BANK resulting from the use of the Services, to the extent allowed by applicable law.
23. Security Procedures.
By accessing the Services, you hereby acknowledge that you will be entering a protected web site owned by the BANK, which may be used only for authorized purposes. The BANK may monitor and audit usage of the System, and all persons are hereby notified that use of the Services constitutes consent to such monitoring and auditing. Unauthorized attempts to up-load information and/or change information on these web sites are strictly prohibited and are subject to prosecution under the Computer Fraud and Abuse Act of 1986. Multifactor authentication is an additional layer of security that is now a standard part of your Online Banking login routine. Multifactor authentication is made up of three parts: an image, a pass phrase and three challenge questions no one else knows. When you're at your own computer, enter your Access ID and then click on the Submit button. We'll show your Multifactor authentication image and pass phrase, which verifies that you're at the valid online banking site at First Community Bank. Now you know it's safe to enter your Password. When you're signing in from a different computer, we ask one of your challenge questions to verify your identity. The secret pass phrase and image will appear after you answer correctly. You know it's safe to enter your Password and login; and we know that it's really you.
24. Fee Schedule.
There is no monthly service charge for online banking and bill payment services. Fees that may be associated with online banking are:
Bill Payment Non-Sufficient Funds Fee: $20